Refunds
We strive to provide exceptional experiences for our guests. To ensure clarity and transparency for all parties involved, we have established the following refund policy
Reservation and Cancellation
- All reservations for our sunset cruises must be made in advance.
- We understand that unforeseen circumstances may arise, and we will do our best to accommodate changes whenever possible.
- Cancellations or changes to the reservation must be made at least 48 hours before the scheduled departure time to qualify for a full refund.
Weather-Related Cancellations
- In the event of adverse weather conditions or other unforeseen circumstances that lead to the cancellation of a scheduled cruise, we will make every effort to notify our guests as soon as possible.
- If we cancel a cruise due to weather or other safety concerns, guests will be offered the choice of rescheduling their booking or receiving a full refund.
No-Show Policy
- Guests who fail to arrive for their scheduled cruise without prior notice will not be eligible for a refund.
Refund Process
– Refunds for eligible cancellations will be processed using the original method of payment.
– Please allow a reasonable amount of time for the refund to be credited to your account.
Contact Information
For all reservation changes, cancellations, and refund inquiries, please contact our customer service team as per details in the website footer.
By booking a sunset cruise with us, you acknowledge and agree to the terms of our refund policy. We appreciate your understanding and cooperation as we work to deliver unforgettable experiences while prioritising the safety and satisfaction of our guests.
Please note that this policy is subject to change, and we reserve the right to update it as necessary.
